Professional Experience

Team Member | IT | BETA Technologies | South Burlington, VT

February 2022 – Present

• Provide support in person, over the phone, and via email
• Manage user accounts in Microsoft 365, Google, and JumpCloud
• Image and enroll devices with Microsoft Azure and Intune
• Administer Atlassian Confluence and Jira instances
• Maintain FortiGate firewalls and Unifi switches/access points

IT Technician | UVM Tech Team | Burlington, VT

September 2019 – February 2022

• Managed support requests or escalations through BMC Footprints
• Provided remote and in-person software/hardware support
• Checked in computers for hardware repairs and issued loaners
• Imaged and setup MacOS machines using Jamf
• Imaged and setup Windows 10 machines using MDT and SCCM
• Wrote custom software in Python and PHP for internal use

IT Technician | Sonalysts, Inc. | Waterford, CT

May 2019 – January 2022

• Supported users via ManageEngine helpdesk tickets
• Performed remote support using ConnectWise Control
• Imaged and prepared desktops or laptops for end users
• Deployed monitors, docks, and KVMs with clean cable management
• Tracked assets through FileMaker and KeyConfigure
• Installed and maintained software via PDQ Inventory/Deploy

IT Technician | East Lyme Public Schools | East Lyme, CT

May 2018 – August 2021

• Completed helpdesk tickets and provided in-person support
• Imaged, cleaned, and setup desktop/laptop computer systems
• Installed projectors, speakers, access-points, and other hardware
• Maintained Active Directory and inventory of current hardware
• Upgraded software and hardware on an as-needed basis

Customer Service | Smith’s Acres, LLC | Niantic, CT

April 2016 – May 2018

• Organized and inventoried stock of plants, pottery, etc.
• Improved appearance of displays, shelving, and signage
• Educated customers on products and completed sales

Additional Experience

Web Design Teaching Assistant

September 2019 - Present

• Teach introductory web design students HTML, PHP, and CSS
• Grade student labs and final projects
• Host office hours to provide one-on-one tutoring

UVM CS Fair

December 2019

• Participated in Intermediate Projects contest
• Designed Raspberry Pi-controlled LED strip with mobile interface

December 2018

• Participated in CS008 Beginner Web Design contest
• See project hosted here: https://ajblock.w3.uvm.edu/cs008/final/

A/V Technician | East Lyme High School Graduations

June 2019, 2020, 2021

• Used professional audio equipment for live sound reinforcement
• Used professional video equipment to record and stream event

ELHS Drama Club

October 2014 – March 2018

• Elected Head of Production and Head of Sound
• Supervised team members and provided direction
• Mixed live sound and completed production of show playbill
• Nomination for CT Halo Award of Best Original Program Cover Design